Complaints Policy

At Farringdon Chambers members and staff maintain high standards at all times and take pride in the level of service offered.

Chambers does however realise that from time to time our service may fall short of what is expected, and therefore it is essential there is a complaints procedure in place.

Chambers is committed to dealing with all complainants confidentially, swiftly and sensitively.

Should clients wish to make a complaint it should at the first instance be notified to the Senior Clerk or one of the Management Team.

Any complaints will be acknowledged within 72 hours of receipt.

All complaints will be dealt with inline with Chambers Grievance and Complaints procedure.

Chambers Grievance and Complaints procedure can be found here.

As a client you also have a right to complain to the Legal Ombudsman whose details are:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Phone: 0300 555 0333
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.legalombudsman.org.uk

 

If you wish to complain about a barrister who is not representing you then all Barristers are regulated by the Bar Standards Board whose contact details are:

Bar Standards Board
289-293 High Holborn,
London
WC1V 7HZ

Phone: 0207 611 1444
Fax: 0207 831 9217
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www.barstandardsboard.org.uk